Shipping Policies

ORIZZA ships jewellery across India, including products from ORIZZA and FROST by ORIZZA.

A. SHIPPING TIME

Orders are processed after order confirmation:

  • For prepaid orders, processing begins after successful payment confirmation.
  • For COD orders, processing begins after confirmation of the order.

Orders are generally dispatched within 1–2 working days.

Dispatch May Take Longer In The Following Cases:

  • Hallmark certificate is requested.
  • Personalisation is requested.
  • The order contains Made-to-Order items.

Once dispatched, delivery is usually completed within 5–7 working days.

Customers will receive tracking details through their registered contact information after the order has been dispatched.

For orders placed on weekends or holidays, the processing timeline will be considered from the next business day.

Please Note: These timelines are indicative and may occasionally vary due to unforeseen and unavoidable circumstances. In such cases, customers will be duly informed.

B. SHIPPING CHARGES

Shipping charges, if applicable, will be displayed at checkout before the order is placed.

Any applicable shipping charges paid by the customer are non-refundable in case of a return.

Free Shipping

ORIZZA offers free shipping on all orders above ₹1,899.

In case an order on which free shipping was availed is returned fully or partially, a charge of ₹89 will be deducted from the applicable refund amount.

C. CASH ON DELIVERY

ORIZZA offers Cash on Delivery (COD) for orders up to ₹4,999.

A ₹99 COD charge will be applicable on all Cash on Delivery orders.

D. DELIVERY

Packaging & Delivery

All orders are carefully packed by hand.

The packaging is layered to help protect the products from damage during transit.

If a package appears tampered with, damaged, or opened at the time of delivery, customers are requested to:

  • Record a clear unboxing video.
  • Contact ORIZZA Customer Support immediately.

  • Do not accept the package if it is open or torn.

Express Delivery

We offer Express Delivery at an additional cost.

Availability depends on your PIN code.

Please contact our Customer Support Team via call, WhatsApp, or email to check:

  • Express delivery availability
  • Applicable charges
  • Expected delivery timeline

Important Delivery Information

Customers are responsible for providing a complete and accurate delivery address and contact details.

ORIZZA will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

If an order is returned to ORIZZA due to:

  • Repeated delivery failure
  • Incorrect or incomplete address
  • Refusal of delivery
  • Customer unavailability

any applicable re-shipping or other charges may be borne by the customer.

For any delivery-related assistance, customers may contact the ORIZZA Customer Care Team through the details provided on our Contact Us page.

E. CANCELLATION POLICY

Orders may be cancelled before dispatch by contacting Customer Care.

Once an order has been dispatched, cancellation may no longer be possible.

In such cases, the customer may receive the order and request a return, if eligible under the ORIZZA Return Policy.

Customised & Made-to-Order Products

Customised, personalised, and Made-to-Order products cannot be cancelled once production has commenced.

Order Cancellation by ORIZZA

ORIZZA reserves the right to cancel an order in cases including:

  • Product unavailability
  • Pricing or inventory errors
  • Suspected fraudulent activity
  • Circumstances beyond our reasonable control

In such cases, any applicable prepaid amount will be refunded.

F. TRACKING

Tracking details will be shared via email or WhatsApp once the order has been shipped.

If the tracking information provided does not offer sufficient information, or if you have any further concerns regarding your shipment, please feel free to contact our Customer Care Team for assistance.